How it works
From a WhatsApp message to power from your roof
Nila handles the first steps and a person takes over from there. You always know who you are talking to.
Say hi to Nila
On WhatsApp, any hour. Ask her anything about solar, in Tamil, English or Tanglish.
Share your EB service number
Type it, or send a photo of a bill or a payment screenshot and Nila reads the number from it. Our team checks it, and if something looks wrong we message you for the correct one.
Get your usage report
A two-page report in Tamil. Page one shows how your connection uses power. Page two covers the subsidy and what solar can do for you, with a first system size.
We call to book the site visit
From here a person from our team takes over. We fix a time that suits you.
The site assessment
We record your location, roof and electrical details on a mobile form. If your EB record has a name or load problem, we explain it on the spot and offer to start fixing it the same day.
Proposal, subsidy certificate and order
The exact system and price are fixed only after the visit. Once your doubts are cleared, the quotation comes with a printed copy of your subsidy certificate. A token advance confirms your order and we place it with Evolve.
Installation and net metering
Plan for about 30 days from order and advance. We coordinate with Evolve's teams, help with the net-metering application and follow it up with TANGEDCO. Then your first year of maintenance starts.
One check that saves weeks
The same name everywhere
For the subsidy, the name on your EB service record, your Aadhaar and your bank account must match. If it does not, payment is delayed or the claim can be rejected. Aadhaar and bank records usually agree with each other, so the problem is most often the EB record.
What we see most often
- A wrong spelling or initial in the EB record. Fixed within a day or two.
- A service still in the name of a grandfather or other elder who passed away years ago. It needs a name change.
- A sanctioned load of 1 kW or less, when you need 3 or 5 kW. It needs a load enhancement.
We raise all of this during the site visit and offer to start the fix right away. See the subsidy details.
First-year maintenance
Your panels get looked after
- Comprehensive maintenance for the first year is included in your package.
- Panels are cleaned once every 3 months with a specialised motorised brush.
- The plan can be renewed every year after that.
| Included in year one | Value |
|---|---|
| Systems up to 5 kW | ₹10,000 |
| Systems above 5 kW | ₹12,000 |
| Panel cleaning | Every 3 months |
Warranties follow the hardware in your proposal. For a standard Evolve on-grid system that is 12 years on the panel product, 25 years on panel performance and 8 years on the inverter.
Questions we hear a lot
Does the usage report cost anything?
No. It is free, and it does not commit you to anything.
Is Nila a real person?
No. Nila is an AI assistant, so she can be wrong sometimes. She answers at any hour, and a person from our team takes over when it is time to plan the visit.
What if I typed the service number wrong?
We message you for the correct one. A photo of your bill works just as well.
When can I reach your team?
Monday to Saturday, 10 AM to 7 PM. Sunday is a holiday. Nila is there the rest of the time.
Ready when you are
Start a chat with Nila, or book a site visit and our team will call you.
